Platform Bills

Platform Bills are the invoices your school owes to the EZFee platform for using the service. They are separate from the fee invoices you issue to students.

The table

Bills are listed newest first. Each row shows:

• Period — the month the bill covers (e.g. Jan 2024).
• Students — the number of students counted for that month, which the charge is based on (see How students are counted).
• Total — the amount due.
• Status — whether the bill is paid or unpaid.
• Due Date — when payment is expected.
• Paid At — when it was paid, or a dash if still unpaid.

How students are counted

The monthly charge is based on the number of students enrolled in your school during that month, multiplied by your plan's per-student price.

A student counts towards a month's bill if they were enrolled at any point during that month. In particular:

• A student you delete during the month still counts for that month's bill. They were on your roll for part of the period, so the platform charge for that month includes them.
• A student deleted in an earlier month does not count in later months.

INFO

This means deleting a student does not retroactively reduce the bill for the month they were removed in — the reduction takes effect from the following month onward.

Paying a bill

Unpaid bills show a Pay Now button. Clicking it opens the payment flow to settle the bill through your configured gateway.

Subscription expiry

When a bill is overdue or your subscription is nearing expiry, a reminder is shown at the top of the panel. If your subscription becomes inactive, the panel switches to read-only until the outstanding bill is paid.

INFO

Your current plan, active student count and estimated charge for the month are summarised on the dashboard.